Information

Blaylocks shoe fitting guide and useful information

Use Blaylocks Shoes of Swindon's shoe fitting guide to help you find shoes with the perfect fit. Then pop into our store in Old Town, Swindon for a traditional show fitting service.

Information at a glance

At Blaylocks Shoes, we want to provide you with the kind of service you don't often find on the high street these days. That's we want to give you the tools to be prepared for your visit to our shop for a visit, including:
For more information on the above guides and tools, there is more information further down the page. If you require any more assistance before your visit, give us a call and we'll be happy to help.
new slippers
Get in touch with Blaylocks Shoes of Swindon today.

Call 01793 534 271

Size and fitting guide

We offer this as a guide for the size and fitting of your shoes. 

Children's feet are not fully formed until they're in their late teens. Until then they need properly fitted shoes that give their feet room to grow healthily and happily. We recommend that you bring your child in to our shop wherever possible to ensure your child has properly fitting shoes.

Blaylocks - returns policy

We make every effort to ensure that your Home Delivery order is carefully dispatched to you and we hope that you are happy with your purchase. However, if you wish to return your item(s), you should follow the procedure below. Please note: item(s) must be in their original condition, and returned within 28 days of receiving them. Return postage is strictly at the expense of the returning customer. Returns due to incorrect sizing can only be sent once the returned shoes have been received at our premises in good order. Please note that a second postage will incur an extra charge.


Return to store

For an immediate refund, you can return the items to our shop in Old Town Swindon within 28 days. You may also exchange your items in the shop. For our address and Google Maps instructions to find us please visit our Contact page.
What to do:-
  • Take your items to be returned to our shop
  • You MUST have your dispatch note and a completed returns note (on the reverse of your dispatch note)
  • You MUST have the credit/debit card used to make the original purchase
If the item is in original condition, we will process the refund for you.
If you ordered online but opted to collect from store, once you have paid for the item your right to return is the same. You can receive a full refund within 28 days of purchase, assuming you bring the item and its original packaging back in perfect condition along with your receipt. You will receive a refund by the same method as you paid.


Return by post

You can return any items to us, through your local Post Office, within 28 days of receipt.
What to do:-
  • Complete and detach the returns note (at the bottom of your dispatch document) and enclose it, together with your returned item(s), inside the original packaging and in perfect condition. Goods cannot be returned without this information

Returns via Post Office
  • Tear off the returns label from your delivery note and attach it securely on the outside of the parcel over your address
  • Take your parcel to any Post Office, remembering to obtain a Proof of Postage receipt. You must retain this until the item(s) are credited on your statement, as this enables us to trace your order

We will process your refund within 14 days of receiving your return.
We cannot process any exchange requests by post. If you require an exchange, please take your item to our shop and we will be happy to help. 
If you experience any difficulties with returning goods, please contact us.
All of this is in addition to and does not affect your statutory rights.

Blaylocks - privacy policy

How we use your information
Blaylocks of Swindon never make your personal details available to any other company for marketing purposes. We may hold your personal details in order to process your order and maintain your account for research purposes. If you order with us we store and send you the details of your order as well as our general terms via email. You can find the terms and conditions here at all times. 

Use and storage of data
If you have registered with us, or ordered items from us, we will have your email address, telephone number and postal address. If you chose to have a delivery made to a third party address, then that will also be held on our records.
We maintain an order history of your purchase(s), which allows you and us to track your deliveries and review past purchases. We may offer you a promotion or reward we think you might like based on your order history.
If you have joined our mailing list to receive emails from Blaylocks your data will be transferred and stored on our database with our hosting company Fasthosts. By submitting your personal details you agree to this transfer, storing and processing.
We do not store any payment details. Once you have entered your payment details into the site we will use them for the transaction they have been entered for and that transaction only.

Email communications
If you have registered to receive emails from Blaylocks, you can remove your email address from the list at any time by using the links in the emails that are sent to you. We will never make your personal details available to other companies for any purpose.
We will endeavour to make all our communications clear in their intent. We will endeavour not to overuse your personal data.

Cookies
Our site uses limited cookies. Cookies are pieces of code that allow small amounts of information to be passed from your internet browser to our web server. Blaylocks use our own cookies, as well as those from third parties, serving several purposes. They allow us to remember whether you are logged in to the site and to remember what items you had in your shopping basket.
Blaylocks will never disclose your personal details to any third parties. All data passed by cookies is anonymous and will never contain your name, address, telephone number or payment details.

Third Party Cookie Use
Blaylocks work with Google to monitor your behaviour on our site. Neither Blaylocks nor Google will disclose your personal details to any third parties - for example, all data collected through coolies is anonymous and will not contain the name, address, telephone number, email address or IP address. 

Security
To prevent any unauthorised persons accessing your data, it is protected throughout the payment process by our card processing company Cardsafe.
Your personal and payment details are captured online using industry-standard technology, which encrypts all information to make it secure. When you visit any of the secure areas of our site you'll notice that the web address begins 'https' and a padlock icon appears in the address bar. 

Terms and conditions

You can find the terms and conditions at the Clarks website.
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